Skip to main content

Transferring Your Cradlepoint Modem to a Different NetCloud Account

Tyler Gakstatter
Updated

Moving a Cradlepoint modem from one NetCloud account to another requires careful steps to ensure a smooth transition and avoid downtime. This guide will walk you through the process of unregistering the device from its current account and registering it with a new one by directly accessing the modem's local administration page.

 

Before You Begin:

 

  • Physical Access to the Modem: You will need to be physically present with the Cradlepoint modem to connect to its Wi-Fi or via an Ethernet cable.
  • Power Supply: Ensure the modem is powered on throughout the process.
  • New NetCloud Account Credentials: Have the username and password for the NetCloud account you intend to move the modem to.
  • Modem's Local Admin Password: You'll need the modem's local administration password. If you haven't changed it, the default is usually found on a sticker on the modem itself.
  • Internet Connectivity (Optional but Recommended): While not strictly necessary for the unregistration/registration process, having internet access through another device (like your phone) can be helpful for logging into NetCloud Manager later to confirm the move.
  • Note Down Important Settings (Optional): If your modem has complex configurations (e.g., custom Wi-Fi settings, port forwarding rules), you might want to back up the configuration or note them down before proceeding, though basic settings usually remain.

 

Step-by-Step Guide:

 

Step 1: Connect to the Cradlepoint Modem

 

You have two primary ways to connect to the modem's local administration page:

Method A: Wi-Fi Connection

  1. Find the Wi-Fi Name (SSID): Look for the Wi-Fi network name (SSID) printed on a sticker on your Cradlepoint modem. It often starts with "CP-" or "Cradlepoint-".
  2. Connect to the Network: On your computer or mobile device, search for available Wi-Fi networks and connect to the Cradlepoint's SSID.
  3. Enter Wi-Fi Password: Enter the Wi-Fi password (also known as the "Pre-Shared Key" or "Default Password") found on the same sticker as the SSID.

Method B: Ethernet Connection

  1. Connect Ethernet Cable: Use an Ethernet cable to connect your computer directly to one of the LAN ports on the Cradlepoint modem.
  2. Verify Connection: Ensure your computer obtains an IP address from the modem.

 

Step 2: Access the Modem's Local Administration Page

 

  1. Open a Web Browser: Launch your preferred web browser (Chrome, Firefox, Edge, Safari, etc.).
  2. Enter the IP Address: In the address bar, type 192.168.0.1 and press Enter. This is the default IP address for most Cradlepoint modems. If this doesn't work, check your modem's documentation or sticker for its specific local IP address.
  3. Log In: You will be prompted for a username and password.
    • Username: Typically admin (case-sensitive).
    • Password: Enter the modem's local administration password. This is usually found on a sticker on the modem if it hasn't been changed.

 

Step 3: Unregister the Modem from the Old Account

 

  1. Navigate to NetCloud Management: Once logged into the local administration page, look for a menu option related to "NetCloud," "System," "Cloud Management," or "Account." The exact path may vary slightly depending on your modem's firmware version. A common path is System > NetCloud.
  2. Unregister/Disconnect: On the NetCloud management page, you should see an option to "Unregister," "Disconnect from NetCloud," or a similar button. Click this button.
  3. Confirm Unregistration: You will likely be asked to confirm your decision. Confirm that you want to unregister the device.
  4. Wait for Confirmation: The modem will process the unregistration. This may take a minute or two. The page might refresh or show a confirmation message.

 

Step 4: Register the Modem with the New Account

 

  1. Remain on the NetCloud Management Page: After unregistering, the same page should now present options to register the modem with a NetCloud account.
  2. Select "Register" or "Connect": Click the "Register" or "Connect to NetCloud" button.
  3. Enter New NetCloud Credentials: You will be prompted to enter the credentials for the new NetCloud account:
    • Account Username: Enter the username of the NetCloud account you want to move the modem to.
    • Account Password: Enter the password associated with that NetCloud account.
  4. Start Registration: Click "Next," "Register," or "Connect" to initiate the registration process.
  5. Wait for Registration: The modem will now attempt to register with the new NetCloud account. This can take several minutes. Do not power off the modem during this time.
  6. Verify Status: Once complete, the page should indicate that the modem is successfully connected to NetCloud, often displaying the account name or ID.

 

Step 5: Verify the Move in NetCloud Manager

 

  1. Log into NetCloud Manager: On a separate computer or device with internet access, open a web browser and go to netcloud.cradlepoint.com.
  2. Log In to the New Account: Use the credentials of the new NetCloud account to log in.
  3. Check Devices: Once logged in, navigate to the "Devices" or "Routers" section.
  4. Confirm Modem Presence: You should now see your Cradlepoint modem listed under the new account. It may take a few minutes for the modem's status to fully update in NetCloud Manager.

 

Troubleshooting Tips:

 

  • Cannot Access Local Admin Page:
    • Double-check the IP address (192.168.0.1).
    • Ensure your computer's Wi-Fi or Ethernet connection is properly established with the modem.
    • Try a different web browser.
    • Temporarily disable any VPN or firewall software on your computer.
  • Incorrect Local Admin Password:
    • Refer to the sticker on the modem for the default password.
    • If the password was changed and you don't know it, you might need to perform a factory reset on the modem (this will erase all custom configurations). Consult your modem's manual for factory reset instructions.
  • Registration Fails:
    • Double-check the new NetCloud account username and password for typos.
    • Ensure the new NetCloud account is active and has available device licenses.
    • Verify that the modem has an active internet connection (if it's not a solely wired modem, ensure the cellular or wired WAN is connected).
    • Try restarting the modem and attempting the registration again.
  • Modem Not Appearing in New NetCloud Account:
    • Give it more time (up to 15-20 minutes) for the modem to fully connect and report its status.
    • Refresh your NetCloud Manager page.
    • Check the modem's local administration page to confirm it shows as "Connected" to NetCloud.

By following these steps, you should be able to successfully move your Cradlepoint modem from one NetCloud account to another by directly accessing its local administration page. If you encounter persistent issues, refer to Cradlepoint's official support documentation or contact their customer support.

Related articles

Comments

0 comments

Article is closed for comments.